21:16 13 Jul 18
After years of having a good experience, I was double charged for April of this year. When I called to have the issue corrected, I was only told “it’s ok now you are a month ahead and don’t have to worry about ever being behind”. Being behind was never a problem before and I never authorized them to double charge me to make me a month ahead. Two days after trying to correct the issue, where the office staff begrudgingly said they wouldn’t charge me for June, there by making me “on time” and not “a month a head”, I get a letter that a new company is taking over the facility and Manassas Transfer is moving. A bill showed up July 7th from the new company STILL charging me for June. I guess that extra prepaid month is gone, as the new company has taken over at this point. Editing to update to the reply: My unit was linked to my debit card for automatic payment when I rented the unit in April ‘11; no bills or invoices, paper or electronic where ever received. Automatic payments where taken within the first week of the month, at normal rate ,from April ‘11 to May ‘18 when I was double charged. As this account was set up as an automatic debit, there is a paper trail. But oh well, I’m dealing with a new company now.
22:07 27 Apr 18
I had just pulled up to my home with my husband, when one of the Stevens trucks sped up and tried to hit one of the kids that were riding their bike. I called but there was no voicemail to leave a message so I will be following up on Monday morning.
10:21 21 Apr 18
One of their two trucks broke down before day of delivery with our belongings in it. No one called, the truck just did not show up on the scheduled day. It took multiple calls from me before someone finally spoke to me. In exchange for a one week delay in delivery to allow a repair, I was promised the truck would not be unloaded and our goods transferred. One week later, a different truck showed, with our goods repacked poorly and our staging for multiple points of delivery ruined. No calls to explain or apologize, just a huge broken pact we had made about the management of our belongings. By the way, full payment occurs before off loading your first item. Poor communication and not trustworthy!
22:02 25 Mar 18
Great company and even better service
00:29 16 Nov 16
(5-STARS) I used Manassas Transfer 9 years ago for an office move. Reached out to them again and have to say we were VERY IMPRESSED. The Sales Rep estimnated the correct amount of time and the crew busted their butts to be less than the estimated hours... Hire Manassas Transfer you will not be sorry.